They directed us to do a bit of extra analysis trying to determine whether to consolidate their centers and their staff groups.
They wanted to know how much money they would save.
Layers of communications and management are created to ensure desired outcomes, thereby adding to costs and lengthening cycle and customer response times. 1, V=function(a,b), W=typeof b, X=1 ~]|" eb ")" eb "*"),nb=new Reg Exp(eb "*[ ~]"),ob=new Reg Exp("=" eb "*([^\]'\"]*)" eb "*\]","g"),pb=new Reg Exp(ib),qb=new Reg Exp("^" gb "$"),rb=,sb=/^[^{] \{\s*\[native \w/,tb=/^(? :input|select|textarea|button)$/i,vb=/^h\d$/i,wb=/'|\/g,xb=new Reg Exp("\\([\da-f]" eb "? |(" eb ")|.)","ig"),yb=function(a,b,c);trycatch(zb)B=XML=function(a),x=c.support=, F=Document=function(a),c.matches=function(a,b),c.matches Selector=function(a,b),c.contains=function(a,b),c.attr=function(a,c),c.error=function(a),c.unique Sort=function(a), A=Text=function(a),z=c.selectors={cache Length:50,create Pseudo:e,match:rb,attr Handle:,find:,relative:,pre Filter:,filter:,pseudos:(a);var Ab=;lb. \d |)/g,vb=/^-ms-/,wb=/-([\da-z])/gi,xb=function(a,b),yb=function(a),zb=function();lb.fn=lb.prototype=,init.prototype=lb.fn,lb.extend=extend=function(),lb.extend(),lb.ready.promise=function(b),lb.each("Boolean Number String Function Array Date Reg Exp Object Error".split(" "),function(a,b)), W=lb(Z),function(a,b){function c(a,b,c,d)function d()function e(a)function f(a)function g(a,b)function h(a,b)function i(a)function j(a)function k(a)function l()function m(a,b)function n(a)function o(a,b,c)function p(a)function q(a,b,c,d,e)function r(a,b,c,d,f,g)function s(a)function t(a,b)function u(a,b,d)function v(a,b,c,d)var w,x,y,z, A, B, C, D, E, F, G, H, I, J, K, L, M, N="sizzle" -new Date, O=a.document, P=0, Q=0, R=d(), S=d(), T=d(), U=!Currently, most of the contact center companies are in the process of consolidating centers for the expressed purpose of getting more efficient by gaining economies of scale.Many companies are de-specializing; either through consolidating skills based routing or creating the universal agent.